Reference

Legal terms for your kode55 account

kode55 Legal terms set out how account access, payment records, cookies and support requests are handled before you open an account.

Account accessData choicesWallet recordsLocal eligibility
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kode55 Legal terms for your kode55 account
POLICY CONTACT ROUTES

Get help with Legal account questions

A clear contact path matters when a Legal question affects your account or wallet status.

Account policy Use the account support route when you need clarification about Legal terms, phone verification…
Payment records For a DANA, OVO, GoPay or QRIS question, send the payment reference with your…
Change request If you want a personal detail corrected or a policy request logged, tell us…
DATA HANDLING DETAILS

How kode55 handles policy duties

Our Legal process is designed around traceable account actions rather than vague promises. We record the information needed to confirm access, match a payment reference and respond to a policy request, while…

Account data

We use account details such as your registered phone number to identify the correct account and support a phone verification step. If a detail is wrong, contact us with the field name and requested correction rather than opening a second account.

Payment evidence

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained with the related account action. This helps us check whether a receipt matches a recorded status when you ask about a payment or account history.

Cookies

Cookies can keep an account session and policy choices working between pages on your device. You can review cookie controls in your browser, though restricting them may require you to repeat login or verification steps.

Account security

Keep your registered phone details private and sign out when a shared device is used. We may request phone verification before discussing account data or applying a change, which helps prevent an unrelated person from directing the request.

Retention

We keep account and payment records for as long as needed for the stated account, support and policy purposes, subject to applicable local requirements. A retention question can be sent through the account support route with the relevant record named.

Data requests

You can ask what account data is held, request a correction or ask how a payment reference is linked to your account. Include your registered phone number and the request type; we may verify ownership before replying or making changes.

kode55 Legal questions you may ask

These Legal answers cover the searches we most often expect before an account is opened or a policy request is sent. They explain how access, data, cookies and payment references connect without replacing the current terms shown in the account area. If a point concerns eligibility, access depends on local law.

kode55 Legal covers account access, phone verification, data handling, cookies, payment records, retention and requests to correct account details. It also explains that access depends on local law, so the available account path may differ according to where you are located.

Yes. The Legal notice explains the account conditions used for Indonesia, including the phone verification step and payment references for DANA, OVO, GoPay and QRIS. Access is available where local law permits, and you should check the current notice before opening an account.

We may keep account details needed for access and support, such as your registered phone number, along with records that connect a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference to an account action.

You can request a correction through the account support route by naming the field and explaining the change. Include your registered phone number, and expect a phone verification step before we alter account data or disclose details linked to it.

Cookies may keep your session and policy choices available as you move between account pages. You can adjust browser controls, but blocking some cookies may cause repeated login or phone verification. The Legal notice explains their account-related purpose.

Retention depends on the account, support and policy purpose for which a record is needed, together with applicable local requirements. For a specific DANA, QRIS, bank transfer or virtual account reference, ask support and include the matching account details.

Our account support route handles questions about Legal terms, access, data corrections, cookies and payment records. Send the registered phone number, the policy topic and any relevant reference. We may verify account ownership before sharing details or applying a change.

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